Author: Tricia C. (Tricia C.)

Home / Tricia C.
Post

Leveraging Conversational AI to Improve Competitive Advantage

Improve Quality The quality of the end product isn’t the only way to provide clients with greater benefits and better value. Customer service is a differentiator, increasing the perceived quality of a product or service. As chatbots and conversational AI take their place in the customer experience, expectations are rising, and companies have to be...

Post

Digital Assistant Superpowers Everyday Heroes Can Rely On

Working from home? Feel like you’re stranded on a desert island, trying desperately to make things seem normal? A few weeks in to physical distancing, remote work doesn’t seem quite so strange anymore, but it’s still less than ideal. Managers are losing precious time, trying to juggle a number of roles, standing in for the...

Post

Digital Assistants to the Rescue!

Remote work from the home office has been slowly increasing over the last few years due to technological advances, globalization, and reduced infrastructure costs. But now, with the sudden need for social distancing and quarantine, millions of workers have been sent out into the wild, with little or no time to prepare for all that...

The Magic of Social Robotics
Post

The Magic of Social Robotics

Hi, I’m Tricia, Blackout’s newest team member. I started here at Blackout just over a month ago with little knowledge of how artificial intelligence or robotics work, other than what I had heard in the news and read in science fiction novels. Last Friday, I welcomed some special guests to the office: my 3- and...